We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly!
As the pioneers behind the (Re)Activation Cloud®, we’re experts in personal contact which is reflected in our company culture. We believe that hiring the best talent, with diversity in perspectives, ideas, and cultures leads to the creation of better products and services.
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This is the career opportunity you’ve been waiting for. Joining Enteractive means working in an innovative, tech-driven and highly collaborative team environment. You’ll get the chance to work with some of the most established operators in the iGaming industry, managing multi-stakeholder partnerships with the aim of achieving our aggressive company targets.
What will you be up to?
- As the Head of Account Management at Enteractive you will play the lead role to develop the business’s strategic account planning processes and refine performance objectives, KPI’s, and critical milestones for weekly/monthly/annual periods.
- You will be responsible to drive and develop account specific growth strategies and approaches, generate revenue growth whilst building strong and long-lasting relationships with consumers.
- You will work closely with cross-functional departments to align goals and approaches that facilitate smooth achievement of key account objectives.
- Conduct market and customer analyses in order to identify key improvement areas in account maintenance and management.
Our ideal candidate:
- A minimum of 3 years experience working in key account management position within a fast-paced industry.
- Solid iGaming experience and an existing industry network
- Strong analytical skills
- Experience leading, developing and supporting a team of account managers.
- Excellent communication skills are crucial within this role, in for the purpose of transferring messages in clear, understandable, and convincing terms.
- You understand the iGaming sector as a full, and how our services will benefit the clients CRM cycle, in order to surpass consumer expectations
- Proven successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships
- MS Office: You have the ability to create reports and presentations for senior sales management, clients, and key stakeholders
What we offer:
- A mobile device with a paid plan and other relevant equipment (laptop, headset.
- Delicious daily breakfasts and lunches prepared by our in-house chef.
- Coffee, teas, and snacks are available 24/7.
- Learning and development support and upskilling opportunities.
- Good work-life balance, a company doctor on call when needed.
- Chill room with Playstation & ping pong table.
- Occasional work trips to our other offices.
- Friday drinks at the office, team-building, and company events;
- The opportunity to join a well-established company in a scale-up phase!
Enteractive is the industry leader in Reactivation, driving innovation through our tech, powered by personal human interaction.
As the pioneers behind the (Re)Activation Cloud®, we are experts in personal contact. We partner with operators to increase retention and player loyalty, by engaging with players on a 1-on-1 conversation.
Our latest product is the player-facing mobile-first Engager platform, allowing players to manage how they communicate with us through both live chat and one-to-one phone calls. This adds another layer of personalisation for players which is key to retention.
Our (Re)Activation services use the latest innovative technologies to keep your player data safe, highly-secured and compliant with modern regulation including GDPR & G4 Responsible Gaming.
We’re about building bridges between operators and their players. By learning more about them we help you create a win-win situation where players are happier and your company is more profitable.
Careers and Jobs at Enteractive