At Rhino Entertainment, we are looking for a Finnish Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to our esteemed players.
Are you a dynamic individual, fluent in both Finnish and English, with a passion for providing exceptional customer service and building strong relationships with high-value players? Then this might be the right opportunity for you!
As VIP Manager, you will have the opportunity to work closely with our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions, and exclusive rewards.
What your role would look like:
Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
Monitor player activity and identify opportunities to enhance their gaming experience
Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
Collecting and analysing information and data on customer segments and suggesting changes for optimization
Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Requirements
Qualities we are looking for:
Fluent in both Finnish and English languages, with excellent verbal and written communication skills. Knowledge of any other languages would be considered a strong asset.
Previous experience in a similar role within the online casino industry is highly desirable
Strong customer service skills with a passion for delivering exceptional experiences
Ability to build rapport quickly and establish trust with high-value players
Team player with a positive attitude and proactive approach to work
Excellent organisational skills with the ability to prioritise tasks effectively
Benefits
Working for Rhino includes plenty of perks.
What we offer:
Competitive salary based on your knowledge & experience
Quarterly performance bonus split on personal objectives and company performance
€500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
Flexibility & a work-life blend through our Hybrid Working environment
Work from anywhere with our 30 days “overseas working”
Diverse, dynamic, fun environment with happy and helpful colleagues
Learning & Development opportunities to invest in your personal development
Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
Regular social events to strengthen long lasting relationships
Enjoy a “Me Day” on your birthday
Paid time off, including extra days for special life events
AXA Private Hospital & Dental Insurance Coverage
Form an active part of our talent acquisition, with our Referral Bonus
And to top it off, a great culture!
Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career!
Our Story
Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, the company has a multi-brand strategy and currently operates five brands: Casino Days, Buusti Kasino, Raketti, Big Boost and Lucky Spins. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.
Our Culture
“We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!”
DEIB
We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.
How We Work
At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!
Join the Rhino Entertainment Community of Curious Achievers!
Rhino Entertainment, founded in 2020, is a thriving online gaming operator that consistently exceeds expectations. With a multi-brand approach, we operate in various respected and regulated jurisdictions, catering to an expanding range of markets. Our dedicated multinational teams, situated across Malta, Macedonia, Spain, and other countries, are fueled by passion, diligence, and a relentless pursuit of knowledge. Through cutting-edge technologies and an unparalleled focus on customer satisfaction, we deliver compelling and value-driven online entertainment experiences.
Rhino Entertainment Group jobs and careers