Customer Service Representative

Do you enjoy working in a fast-paced and fun work environment? 

Do you have a passion for providing a second to none customer experience? 

Are you looking for an opportunity to develop your knowledge of an ever-growing industry? 

If yes, then you might just be the right fit to join our well-established Casino, Customer Support Team! 

We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills! 

We will entrust you with the following responsibilities: 

• Having a “player first” mindset when handling inbound chat or email queries in a timely manner.  
• Providing troubleshooting guidance for players’ using our services. 
• Conducting Know Your Customer (KYC) checks for newly onboarded players. 
• Aim to resolve player queries during the first interaction and were not possible, escalate to the correct department. 
• Apply monetary adjustments to player account, such as manual bonuses or free spins. 
• Build rapport with players and establish a loyal consumer base through your interactions. 
• Diligently escalate any “out of the norm” scenarios to your leadership team whenever they arise. 
• Mastering continuous training and development programs to expand your skill set within the Payments, Verification and Fraud sector of the business.
• Other ad hoc duties, depending on the needs of the business.

Requirements

• Excellent communication skills. 
• Fluency in spoken and written English. 
• Customer First mindset. 
• Creative and forward-thinking. 
• Problem solving skills. 
• Able to multitask in a fast-paced environment. 
• Self-driven and able to work on own initiative. 
• Able to work well within a cross-functional team environment. 
• Previous experience in an online, customer service position would be considered a plus. 
• Experience within the iGaming industry would also be considered a plus. 

Benefits

What we offer:

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
• Competitive salary with health benefits and private health insurance
• Attractive bonus packages
• Continuous training and development to enhance your knowledge. 
• Career development and growth
• Flexible work
• Social events
• Health allowance
• Diversity of roles, projects, and challenges
• Excellent team-oriented, fun international work environment, and many more.

About Rhino Entertainment:

Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which our brands are open to an ever-growing number of markets. Our multi-national teams, who are forward-thinking, passionate, and perseverant, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.