As a Studio Operator in the Live Streaming section, you will be part of the team responsible for the administration of all elements of our Live Streaming product, including first line escalation and quality control.
You will focus on the administration of our industry-leading Live Stream portfolio, including scheduling, auditing and initial troubleshooting of issues. Ensuring that the global customer experience is at the highest level, you will liaise with external providers and internal stakeholders to assist in the successful delivery of over 750,000 Live Stream events annually.
Full training will be supplied on all aspects of the role, providing you with all of the knowledge you require to become a valuable part of the team.
This position is available on a full-time basis, and you will be required to work any five days from seven, including evenings, weekends and public holidays.
Preferred Skills, Qualifications and Experience:
- Self-motivated with an enthusiastic and positive approach to work.
- Excellent organisation skills and the ability to prioritise a wide range of tasks to ensure daily workloads and processes are completed to tight deadlines.
- Excellent attention to detail.
- Ability to work in a constantly evolving environment.
- Excellent written and verbal communication skills in English are essential to ensure the smooth delivery of service for both internal and external customers.
- Experience of Microsoft Office products and other software used to process large amounts of data efficiently.
- Wide-ranging knowledge of various sports is advantageous, but not essential.
Main Responsibilities:
- Combining Live Stream schedules from various third parties onto one internal platform.
- Setting up over 750,000 Racing and Sports Live Streams.
- Auditing the Live Streaming of various sports for quality and functionality.
- Initial troubleshooting of live event issues.
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bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
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