IT Support Specialist

Who we are

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

We are looking for a n IT Support Specialist who will be part of the Enterprise IT team delivering IT Services to the global organisation with 1700+ staff and 12 Offices around the world.

Expected to cover operational hours between 09:00 and 17:30, providing on-site support for the Malta office and remote support for the other offices.

You will be enthusiastic, energetic, and able to learn new skills quickly, with a pro-active demeanour. This is a fast-growing company and a great place to further develop your IT skills.

So, what will you be doing?

• Provide onsite and remote technical end user support
• Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process.
• Supporting IT projects and managing these to completion
• Supporting Windows 10 & Mac OS devices, connected to the corporate network
• Support of Microsoft 365 including Teams and Exchange.
• Build and maintain relationships with the wider IT team
• Maintaining up-to-date records of hardware inventory and managing the device lifecycle. This will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register
• Support and maintenance of AV and Video Conferencing.
• Ability to cope in a technically complex and fast changing environment and to respond calmly and rationally to changing priorities in a deadline-driven situation

And what are we looking for?

• Windows 10 and Mac OS X support, troubleshooting and deployment.
• Working with a helpdesk system preferably Jira Service Desk and understanding the escalation process.
• Strong experience with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint.
• Remote User Support and Remote access technologies
• Printer support and configuration
• Basic Network knowledge and troubleshooting skills.
• Basic ITIL knowledge

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

- Annual leave

- Annual bonus

- Pension plan

- Health insurance

- Company share scheme

- Volunteering days

- Home office allowance

- Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.