Push Gaming is a dynamic and innovative game development studio specialising in creating top-quality, mobile-optimised online casino games. With a passion for gaming and a commitment to pushing boundaries, we are dedicated to delivering exceptional experiences to players worldwide.
We are looking to hire a number of excellent Junior Developers to form a new functional team that will prioritise, diagnose and respond to issues/tickets raised by Level 1 Tech Support. This would be an ideal role for a recent graduate who is looking for a role in a games development company.
Location: Hybrid/remote but you must be based in either the UK or Poland.
Salary: Negotiable, depending on experience.
What you’ll be doing:
Prioritise, investigate, diagnose & respond to issues escalated by level 1 support staff
Respond to tickets within SLA guidelines
Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Create & maintain documentation where necessary to reduce the number of tickets escalated by level 1 support staff
Where necessary, escalate issues to the relevant tech teams for resolution
Work with experts across our platform engineering teams within Push Gaming to build knowledge & solve problems
Work with experts across our game development teams within Push Gaming to build knowledge & solve problems
What you’ll bring to the role:
We have roles available in both our Game Server team, and our Platform Engineering team. When you apply for the position, we will ask you which your preference would be.
The specific skills/experience we’re looking for if you join our Game Server team:
Good understanding of Java
Familiarity with agile development process
Experience with employing unit testing, automated testing, continuous integration
Experience with DevOps practices and tools (AWS, Docker, K8s, RDBMS)
Strong Math & Physics
Previous backend experience would be ideal
The specific skills/experience we’re looking for if you join our Platform Engineering team:
Some experience with Java languages
Experience with Object Oriented Programming
Relational Database experience (Postgres / SQL Server)
In addition to the above, we think you should have the following:
A recent degree in an IT, Computing, Game Development (or similar) field.
Ability to investigate & diagnose complex issues
Problem-solving and root-cause identification skills
Familiarity with project management approaches, tools and phases of the project lifecycle
Knowledge of the online gambling industry would be highly beneficial
Previous experience with Zendesk or similar ticketing systems
Customer service mentality
Strong organisational and time management skills
Excellent verbal and written communication skills
High attention to detai
Excellent problem-solving and analytical skills with good teamwork capabilities
Why join us?
It’s a really exciting time to join Push Gaming. We’re expanding our teams to deliver some stellar work.
We are passionate about creating premium quality games and will never compromise on this. The approach we take in building and strengthening our team is no different. We set out to attract and retain high performers and are committed to seeking like-minded individuals who share our vision for excellence and quality.
In turn, we offer all the tools and support to allow individuals to grow and thrive, while achieving both personal and company goals in an environment that’s built around trust, collaboration, transparency and accountability.
Creators of innovative and thrilling slot games. Push Gaming knows exactly what it takes to truly entertain!
Our players are extremely important to us, and we are not afraid to take risks so that we can offer them the very best.
How exactly do we do this?
We place key emphasis on creating games that are of a high quality in every way possible. This means that all our game themes are engaging, our features unique and captivating, and our art, stunning and precise.
We don't cut corners and do whatever is necessary to offer a memorable gameplay experience on mobile and on any other device being used.
Having partnered up with some of the most influential operators in the industry, we are well on our way to getting our innovative and engaging content out there as much as possible for all players to enjoy.
Push Gaming jobs and careers