Casino Coordinator

Are you a highly motivated individual with a passion for the iGaming industry? Do you thrive in a fast-paced environment and have experience in coordinating casino and CRM activities? If so, Rhino Entertainment Group has an exciting opportunity for you to join our team as a Casino/CRM Coordinator.

Responsibilities:

• Assisting with the game release process by liaising with casino team management and gaming providers and ensuring games are configured properly. 
• Ensure that the casino portfolio and the positioning of the games in the casino lobby is up to date and competitive versus other sites. You will also help undertake regular competitor analysis.
• Communicate upcoming game releases, new product features and promotions to different stakeholders in the organization.
• Assist in the analysis of game and campaign performance, presenting back to management the results and suggestions. 
• Help test our new product feature across devices, brands and markets to ensure the best possible user experience.
• Regular monitoring of our product, raise tickets where issues or bugs needs escalated and follow up until resolution or backlog addition
• Assist and follow up with the Customer Support team on any casino queries or issues that may arise.
• Assist with the execution of casino campaigns from idea generation, planning and briefing, building and testing bonuses to evaluation, reporting & future optimization. 
• Manage and execute onsite, email, SMS and other channels used to push casino campaigns.
• Build and optimize Email templates. Testing the quality and functionality of all CRM Campaigns before they are sent.
• Keeping Casino internal Project Management Tool updated with key task completion dates and relevant comments.
• Manage JIRA / Confluence tickets. 

Requirements

• Prior experience in a similar role, preferably in the iGaming industry
• Strong knowledge of CRM techniques, including segmentation and campaign management
• Proficient in using CRM tools and platforms
• Familiarity with casino games and player preferences
• Excellent analytical skills with the ability to interpret data and make data-driven decisions
• Strong attention to detail and the ability to manage multiple projects simultaneously
• Good communication and interpersonal skills
• Ability to work well in a team environment

Benefits

What we offer:

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
• Competitive salary with health benefits and health insurance
• Attractive bonus packages
• Continuous training and development to enhance your knowledge. 
• Career development and growth
• Flexible work
• Social events
• Health allowance
• Diversity of roles, projects, and challenges
• Excellent team-oriented, fun international work environment

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career!

Our Story

Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, the company has a multi-brand strategy and currently operates five brands: Casino Days, Buusti Kasino, Big Baazi, Big Boost and Lucky Spins. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.

Our Culture

“We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!” 

DEIB

We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at

Rhino, we are committed to ensure fairness in our recruitment process. 

How We Work

At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!