VIP Manager

VIP Manager

Malta or Sofia, Bulgaria

Who are we?

We are looking for VIP managers to join the Heroes of Support team.

Heroes of Support - prospective iGaming company that has been operating since 2020. We have around 250 talented and energetic people working from our offices (Cyprus, Malta and Bulgaria) and remotely around the world. We believe in every member of our team and provide them with the best environment to be able to realize their potential in our company.

What we expect from you?

• Main point of contact for VIP players of on-line casino (English);
• Retention and reactivation of VIP player accounts in different projects;
• Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
• Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
• Support VIP players across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our players are our number one priority.

What we are after?

• Working knowledge of English (C1 +);
• Aspiration to help and problem-solving attitude;
• Engagement in work process and proactivity;
• Prior experience working within the iGaming sector as a VIP manager.

What do you get?

• Work in a friendly, young and very dynamic team
• Private healthcare (after probation period)
• Opportunity for self-development (we provide you with internal and external trainings and carry out monthly 1:1 to discuss your professional development)
• Opportunity for career growth. As we are growing very quickly there are many internal job openings
• Cosy and comfortable office with snacks and fruits

Think you have what it takes? If you are interested in a career that will challenge and inspire you – we’d love to hear from you!