German Speaking Customer Account Advisor in Malta (incl flight and accommodation)
As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta.
This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account.
This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includes public holidays and weekends.
This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor you, so can provide an excellent customer experience.
What do we offer?
- Complete relocation package (more information below)
- Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits - ca €33,600 annual gross salary
- Enhancement to the basic salary which is dependent to working days and hours
- Life & Health insurance
- Gym Membership
- Extra 5% of your gross annual salary will be added for pension savings
- Hybrid Working Model
Relocation package:
- 6 weeks of company-provided accommodation upon arrival
- Reimbursed flight ticket of up €285
- Monthly accommodation allowance of €800 paid out the first six months
- €100 added to your monthly salary for the first six months for flights to visit your friends and family back home
What you will be doing?
In this role, you will work within our dynamic and multicultural work environment. You will deal with different topics; among other things, you will respond to betting, payment, verification, and general account inquiries. Tasked with supporting our customers via live chat, email, and phone, they play a central role in the customer's bet365 experience.
- Providing support to our customer base via Live Chat and email
- Reviewing and escalating reviews from customers to your superiors when required
- Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification, or betting queries
What we are looking for?
- Fluent knowledge of spoken and written German is essential
- Good written and spoken English is required
- Passion for delivering outstanding customer service
- Ability to problem-solve and find a resolution
- Willingness to work any five days from seven including weekends
Do you have what it takes?
Then send in your application in English today and we will contact you shortly!
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
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