Payments, Risk and Fraud Officer
Sofia, Bulgaria
Who are we?
We are looking for Payments, Risk and Fraud Officer to join the Heroes of Support team.
Heroes of Support - prospective iGaming company that has been operating since 2020. We have around 250 talented and energetic people working from our offices (Cyprus, Malta and Bulgaria) and remotely around the world. We believe in every member of our team and provide them with the best environment to be able to realize their potential in our company.
We are always in search of talented and dedicated professionals.
Our Payments, Risk and Fraud Officers will be responsible for processing payments for our clients whilst continuously analysing customer accounts and keeping an open eye for any fraudulent behaviour.
What we expect of you?
- Perform risk assessment of new/current players.
- Perform EDD when appropriate.
- Evaluate, review, and approve KYC documents.
- Mitigate AML risks or proceeds of crime.
- Evaluate and identify suspicious behaviour, report internally to the MLRO and deputy.
- Conduct enhanced ongoing monitoring and compiling.
- Analyse, prepare and handle chargeback disputes.
- Compile and handle daily reports & account reviews.
- Analyse and process payments accurately and in a timely manner.
- Resolve money transfers issues, missing deposits, and withdrawals.
- Assist Customer Support with escalated queries related to Risk and Payment.
- Contribute to team effort by meeting KPI's and SLA's.
What we are after?
- Good knowledge of English language (Upper-Intermediate and above).
- Always eager to help and a problem-solving attitude.
- Fast learner.
- Prior experience working within the iGaming sector.
What do you get?
- Hybrid working schedule.
- Work in shifts (shifts of 9 hours 4 on/ 2 off, day & evening shifts).
- Modern and cosy office with sunny balconies.
- Free snacks and coffees in the office, drinks, and fruits.
- Teambuilding activities.
- Gaming Room (Xbox and table games).
- Small corporate gathering after each monthly meeting.
- Employee Development Plans.
- Healthcare Insurance.
Think you have what it takes? If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Chilli Partners includes popular major brands of online casinos, providing a huge selection of games for players around the world.
Our dedicated and diverse team gains valuable industry experience and mutual development.
We are proud of the success that we achieve thanks to the selection of the best games, excellent software, excellent customer service, reliability, and safety.
Careers and Jobs at Chilli Partners