IT Support Specialist

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019 with the vision of building a technology-driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 70+ technology and iGaming experts is guided by a passion for invention, operational excellence and commitment to improving the inefficient.

We trust and value our team and strive to accommodate the right working conditions for each individual in remote, office-based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.

As our business continues to grow, we are now looking for a IT Support Specialist to coordinate the smooth operation of our internal IT tool, processes and equipment.

The role will require technical abilities, as well as excellent communication skills to be able to provide the highest level of internal user satisfaction. The IT Support Specialist must be a motivated team player that can see projects to completion and work independently.

Responsibilities:

• Support with all types of internal IT queries, from colleagues based in Malta and abroad
• Maintain a good standard of providing information internally with regards to ongoing issues
• Maintain and suggest improvements to the IT setup
• Source, acquire and manage the distribution of work equipment to colleagues in Malta and abroad
• Maintains a consistent and positive experience when interacting with colleagues
• Manage accesses for production and non production systems
• Participate in office management, especially on technology related topics
• Participate in physical security initiatives for the office

Requirements

• Excellent verbal and written communication skills in English
• Previous client-facing technical support experience with great technical proficiency
• Excellent communication skills
• Ability and willingness to be in contact with multiple internal stakeholders
• Structured approach to work
• Great organisational and prioritization skills
• Autonomous and self-motivated
• High learning drive
• Humble and driven by helping others
• Common sense and sensitivity

Benefits

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Fitness benefit
• Parking/transport or co-working allowance
• Company wide and team based get togethers